Frequently Asked Questions
We can Supply Bouncy Castles, Inflatable Slides, Gladiator , Pole Joust, Surf Simulators, Rodeo Bulls, Games, Football Penalty, Football Shoot Outs, Human Table Football, Inflatable Coconut Shy, Sumo Suits, Soft Play, Skittles, Bouncy Slides, Speed Tests, Bouncy Boxing and much more, CHECK OUR HOME PAGE
What Area do we cover?
We are based in Bedford, Bedfordshire we cover a large delivery area. Bouncy Castles and small items of equipment are only available to hire in the local area. Some areas may be subject to a delivery charge.
However, if you require a quantity of larger equipment to hire, then the order becomes viable for us to travel. We can provide a Nationwide delivery service.
We can cater for a small Family Birthdays to Large Corporate Family Fun Days, Exhibitions and other Corporate Events throughout the UK.
How do I hire an Inflatable?
Once you have looked at our web site and decided on the castle or inflatable you would like, check the size is suitable allowing ample space in your garden / event location. If in doubt please call our office for advice.
Call or email for availability and costs.
What happens when I confirm my booking?
We will confirm price and availability and you can then confirm your booking, a booking/conditions form will be sent.
Delivery is normally between 7am – 12 noon, we will inflate the castle, check everything is safe and ask you to sign our delivery /conditions form. It takes approximately 15-20 minutes to set up or collect, if the site is not clear any extra time is chargeable. We cannot take castles through your house.
We need adequate clear access approximate 1 Metre wide, large castles or slides may need vehicle access please check.
Power supply within 30 metres, a generator maybe available at cost.
If you have booked a hall or need delivery at different times please arrange at time of booking.
We will collect normally between 5pm – 8pm unless pre arranged.
We do not take a deposit, once booked your booking is guaranteed, if you need to cancel please call as early as possible.
Rodeo Bull and large bookings are subject to £100 deposit.
Late or overnight hire
We will need two forms of identification, any damage will be charged.
Overnight or late hires are subject to availability, location and will incur a charge and deposit.
What happens if it rains on the day of my event?
Most Castles have Shower covers.
We do not charge for cancellation prior to delivery, please call as early as possible to cancel if you decide not to have your event.
Large events or Corporate Bookings are subject to a deposit and full payment if cancellation is less than 7 days from event.
Are you insured?
Yes we have public liability insurance a copy is available on request. You are responsible for supervision.
Are the Inflatables clean?
All are castles are clean and regularly replaced, we ask you leave in the condition it was delivered and we will charge for any cleaning, face paints, party poppers damage the plastic.
If you need to clean the inflatable use hot water and washing up liquid, dry well before re using.
Are the inflatables safe?
We operate a safe play policy and consider our inflatable as safe as possible. Safety mats and regular checks keep your hire as safe as play can be.
Are you members of the B.I.H.A
We are no longer members of the B.I.H.A as the B.I.H.A ltd is not a true trade association and we feel it has no work rules meaning anybody can join with no check on the company or the standard of equipment or working practices.
We operate a play safe policy and insure, service and safety check all equipment to a very high standard.
Cash on Delivery we do not accept cheques only in advance please allow at least 15 days to clear a cheque before your event.
We do not accept Cheques on the delivery day